Privacy Policy

Privacy Policy

Let’s start by saying we respect your privacy and take data security very seriously.

Protecting your privacy on-line is our priority and we would like you to feel confident that we would not do anything intentionally to breach this.

This website is owned by Alan Ardiff Ltd with the sole intention of promoting and selling Alan Ardiff designs. The website is hosted by NEXCESS in conjunction with a number of payment partners who process any financial transaction.

When you use the website there are a number of ways you share your information with us.

Your Information

We only collect information that you knowingly volunteer when you order online from Alan or when you correspond with us through email.

The website, Alan also collects data automatically when you navigate through our Site, as explained in our Cookie Policy below. We make no attempt to identify individual visitors, or to associate the technical details we collect with any individual.

What we do with this information

We will only use the information you provide us for legitimate business purposes, primarily to process your on-line order and to answer any email queries you may have.

In order to ensure good customer service we keep a record of emails and email addresses. Occasionally and solely for our own business purposes we will send an email to these email addresses. We use a specialist third party e-mail provider to manage our email communication. We do not share your information with any other third parties.


To protect your personal information, we take all reasonable precautions to ensure it is not inappropriately, misused, accessed, disclosed, altered or destroyed.

In order to purchase an Alan Ardiff product the information you supply is processed through our hosting partner NEXCESS. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through NEXCESS’s data storage, databases and their general e-commerce applications.

In providing them with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.

These are the links if you wish to obtain further information on their security and privacy policies.


We use industry respected partners to process these payments on our behalf and you can select either Stripe, Paypal, Apple Pay or Googlepay. These are the links to their privacy policies

Breaches of Security

As stated, we are committed to protecting the security of your data and will be vigilant at all times to ensure your privacy is safeguarded. We use e-commerce service providers who use considerable e-commerce security practices however no electronic security system is entirely secure and therefore we can not guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

In the event that that you have any concerns about the security of your data please contact us immediately at [email protected]

Right To Be Forgotten

If you wish to have all such data deleted (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please email your request to [email protected]

Please note, your request must come from the same e-mail address used in relation to your email/order to ensure your privacy.

We will execute such requests within one month of receipt of your e mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.

Please note - we do not store credit card numbers or any other payment information.

Cookie Policy

This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy.

What are Cookies

A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device. They contain information that is transferred to your hard drive.

We use cookies for the following purposes :

  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: third party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: you can set your browser to not accept cookies, but this may limit your ability to use the services.

The Cookies we Use

commerce_cookie - Users current Cart/Session management.


- A uniquely generated ID that corresponds to the Users browsing session. Used when cookie and session are set as the session type. We use Fathom to analyse the on-line user experience. Fathom pioneered a way to do analytics anonymously. Check-out their policy!

vuid - A vimeo uniquely generated ID that corresponds to the Users browsing session.

How you can block cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.